Refund policy

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days for exchange or refund. To initiate a return, please email us at retrodeal1@outlook.com 

You must email us to start the returns process and receive authorisation for the return. Once your request to return has been authorised, the item(s) must be sent back to us in their original state without undue delay and in any event no later than 7 days from the day on which you informed us of your decision to cancel. Please ensure returns are sent only to the address we advise.

Returns will take approximately 7 days to process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials and all accessories provided with the original packaging, items being returned must not have been used for photography or promotion. We will refund the cost of the item(s), but will not refund any postal charges paid by the customer as part of their initial order.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Gotcha Geek will not be held responsible for items lost or damaged in transit.

All shipping back to Gotcha Geek is paid for by the customer, unless the item is faulty. We are unable to refund your postal fees.

Please note, if you purchase more than 1 of a single product we will classify your purchase as a wholesale customer, therefore invalidating your statutory rights to cancel or return goods to us, unless the item is faulty.

For purchases in store, items are sold as seen and we will only accept returns for faulty goods. For any unwanted items we will offer an exchange only for items of the same value. Customers must bring the items back to the store within 14 days of purchase

Damages and issues

If in the event we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Retrodeal1@outlook.com